The internet isn't working or suddenly stopped working.
Reboot the router. To do this, unplug the power source from the device or the wall, wait 10 seconds, then plug back in. This is step number one for fixing any device that suddenly stops working properly (including your cell phone).
I've rebooted my router and the internet still isn't working
If rebooting your router hasn't solved the problem, contact your local service provider to see if they are experiencing a service outage in our area.
Rogers 1 855 381-7839)